Mail Services FAQ
Q. When do I get a mailbox?
A. A student living on campus is entitled to a Personal Mail Box (PMB) upon becoming a resident of George Mason University’s Fairfax campus. Once a proof of residency and proper identification is provided to the mailroom, the student may register for a mailbox. Generally, turnaround on obtaining a PMB after registration is less than two days.
Q. Where is my mail/package?
A. Regular post office mail is typically sorted by 12:00 noon. All mail received by the post office is held behind the main counter at the Hub Powered by Canon location on the lower level of The Hub building for pickup. Students will need their mail box number and student ID. If a letter is addressed incorrectly, it may be returned to sender due to insufficient information. If you are expecting a letter and it is not in your mail folder, there is a very high chance that it was never received from the post office.
Packages are held in Smart Lockers at the Hub – Powered by Canon location on the lower level of The Hub building.
When a package is processed, an email will be sent to your GMU email. This email will provide the locker number for the package and the pin code needed to retrieve that package. You may receive an email from the package carrier stating your package has been delivered. Please be aware that your package is not ready for pickup until you receive an email from mail services. If you do not receive an email, the package is either not in the mailroom or has not been processed yet. Please use your tracking number to find the location of your package.
Note that USPS will sometimes list a package as “delivered” as soon as the package arrives at the closest post office. If the package says that it is “delivered”, there is a chance that it is still at the post office and not yet on campus.
Q. Can I receive my mailbox information over the phone?
A. No, you cannot receive mailbox information over the phone. You may only receive George Mason University’s general address for student packages over phone. Mailbox information can be received at the Customer Service window at the Hub Powered by Canon location in the Hub building.
Q. Why has my PMB changed?
A. Personal Mail Box (PMB) changes can happen for many reasons. A mailbox can be lost due to disenrollment, semester abroad, moving off campus, or any other reason that would cause you to not live on campus for a semester. When your status changes back to a residential student, you will receive a mailbox again, but it will likely be a different mailbox. Make sure that, if your mailbox changes, you notify senders of your new PMB number to receive future packages.
Q. Is a PMB the same thing as a P.O. Box?
A. No. A PMB is not the same as a P.O. Box. The term P.O. Box is used solely by the United States Post Office. Mason Mail Services uses the term PMB (Personal Mail Box) to describe your campus mailbox. Note that, while you cannot receive UPS packages at USPS P.O. Boxes, you CAN RECEIVE packages from every carrier at your PMB.
Q. How do I get my mail forwarded?
A. A student who is moving off campus can receive forwarded mail for 90 days domestically. You can fill out a mail forwarding form at the Customer Service window in The Hub with proper identification. Or you may use the on-line request form here.